Terms & conditions
In order to provide good care, we record your contact details and medical data. We do this in line with the provisions on the Medical Treatment Agreement (WGBO) and the General Data Protection Regulation (GDPR). This means that we only use your data for the provision of medical care and the associated administration and that we properly protect your data against infringement by third parties. We keep your data for as long as necessary to provide our care and for as long as the law obliges us to keep your data. After this period we will delete your data. We exchange data with other care providers, such as general practitioners, pharmacies, hospitals, physiotherapists, etc. We do this via secure systems and only if this is necessary in connection with a current care request or after your permission. If data has been obtained with permission, you have the right to withdraw this permission. Our employees only consult your data if this is necessary for the performance of their duties.
We ask for your permission before we make your medication data available to hospitals and healthcare providers. We have engaged ICT suppliers for the maintenance and management of our information provision. We have carefully selected these suppliers and made clear agreements with them about confidentiality and security. We also have contracts with your health insurer on the basis of which we forward your claims, among other things. In addition, security measures according to NEN7510 - a standard for information security in healthcare - are applied. If - despite our measures - it should happen that third parties gain unauthorized access to your data, we will report this to the Dutch Data Protection Authority.
You have the right to inspect your data. If it appears that data about you is incorrect, you have the right to have it corrected or removed by us. It may happen that it is not possible to (fully) comply with a request (for example, if your inspection leads to an infringement of the privacy of others). If you would like to view your data, please contact our Data Protection Officer.
If you have any complaints or compliments about the way we handle your data, please contact our Data Protection Officer. His/her name and e-mail address are on our website. If you cannot come to an agreement with our Data Protection Officer, you have the right to submit a complaint to the Dutch Data Protection Authority.
Contact details Data Protection Officer
drs. W.E.T. (Willy) Limpens
Terms & conditions
General terms and conditions of Amsterdam Plastic Surgery B.V., Jan van Goyenkade 12-1, 1075HP in Amsterdam and the affiliated physicians and consultants, independent or not. Amsterdam Plastic Surgery is located at Jan van Goyenkade 12-1,1075 HP in Amsterdam. Amsterdam Plastic Surgery is registered as a private limited company in the trade register of the Chamber of Commerce under number 17163554.
These terms and conditions apply to all treatment agreements concluded with clients by Amsterdam Plastic Surgery and by the affiliated physicians and consultants, independent or not, insofar as these activities are performed within the scope of the clinic. At the request of the client, the general terms and conditions are available at all times and, if desired, they will be sent to him/her free of charge.
Terms and Conditions:
1. Definitions and terms:
In these general terms and conditions is understood under
Amsterdam Plastic Surgery in Amsterdam and/or the independent physicians working therein. Treatment agreement: all agreements concluded by Amsterdam Plastic Surgery with a client regarding a treatment.
Client: the counterparty of Amsterdam Plastic Surgery when entering into an agreement.
Treatment: all operations, including research and giving advice, which are directly related to the client, which are carried out at Amsterdam Plastic Surgery.
These general terms and conditions apply to the establishment and implementation of the treatment agreement concluded between the client and Amsterdam Plastic Surgery. A deviation from these general terms and conditions is only valid if Amsterdam Plastic Surgery has explicitly agreed to this in writing. The client waives the applicability of his or her General Terms and Conditions. A deviation from these general terms and conditions is only valid if Amsterdam Plastic Surgery has explicitly agreed to this in writing.
3. Formation of the treatment agreement:
The treatment agreement is concluded when the client instructs Amsterdam Plastic Surgery to perform treatments. Before concluding the treatment agreement, the client is informed about the intake procedure used, intended results, possible risks and consequences, alternatives for the treatment, the price of the treatment and method of payment, the cooling-off period, and the actions to be taken after the conclusion. of the treatment agreement.
The client will provide Amsterdam Plastic Surgery, partly in response to its questions, to the best of its knowledge with the information and cooperation that it reasonably requires for the execution of the treatment agreement and records this in an extensive anamnesis statement and questionnaire. Each client must identify himself with a legally recognized proof of identity.
Amsterdam Plastic Surgery will perform the treatment to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Amsterdam Plastic Surgery has the right to have certain activities performed by third parties, if and insofar as the proper execution of the agreement requires this. Amsterdam Plastic Surgery does not need to obtain permission from the client for this. The doctor has an effort obligation and no result obligation.
5. Cancellation/suspension of the treatment agreement:
Termination or suspension of the treatment agreement is possible if the client behaves improperly or improperly towards Amsterdam Plastic Surgery or its employees or the volunteers working there and/or towards fellow clients.
There are circumstances that prevent the execution of the assignment and that cannot be attributed to Amsterdam Plastic Surgery. These include: strikes in other companies; wildcat strikes or political strikes in the Amsterdam Plastic Surgery business; an unforeseeable shortage of personnel; a general lack of the necessary raw materials and/or other necessary goods or services that are necessary for the execution of the assignment; unforeseeable stagnation at suppliers or other third parties on which Amsterdam Plastic Surgery depends; general transport problems and/or, the cancellation and/or change of flights.
These circumstances are examples of force majeure, insofar as they make it impossible or unreasonably difficult to carry out the assignment. If a circumstance arises after Amsterdam Plastic Surgery should have already fulfilled its obligations under the assignment, Amsterdam Plastic Surgery still has the right to invoke force majeure. In the period of force majeure, the obligations of Amsterdam Plastic Surgery are suspended. If that period lasts longer than three months, both parties have the right to dissolve the agreement, without any obligation in that case.
If Amsterdam Plastic Surgery has already partially fulfilled its obligations at the time of the force majeure, it has the right to invoice the part already performed separately. The same applies if Amsterdam Plastic Surgery can only partially fulfill its obligations. The Client is then obliged to pay this invoice as if it concerned a separate assignment. However, this provision does not apply if the already performed or executable part of the assignment has no independent value.
6. Cancellation of consultation and/or treatment:
Consultation appointments that are canceled 24 hours or less before the relevant appointment or that are not canceled without the client appearing, can be charged to the client by Amsterdam Plastic Surgery. Amsterdam Plastic Surgery will charge the deposit to the client for treatment appointments for a plastic surgery procedure that are canceled 14 days or less before the relevant appointment or, without the client appearing. In the event of default by clients who have acquired the right to a treatment agreement via a voucher, the right to treatment lapses without any refund of the costs for obtaining the voucher. If clients who were scheduled for a free touch-up are absent, the right to treatment lapses.
Payment for the treatment must be made in advance. The client is obliged to have paid the invoice in full no later than 14 days before the start of the treatment. In order to be able to set a treatment date, the client must pay a deposit. This deposit is part of the total amount. Any contribution from the health insurers in the treatment must be reimbursed by the client. Amsterdam Plastic Surgery has the right to suspend the execution of the treatment, both before the start of the treatment and in the interim, until the moment that the client has made the advance payment to Amsterdam Plastic Surgery. Only after prepayment has been received in accordance with the previous paragraph will actual treatment be started. Due to the mere fact that Amsterdam Plastic Surgery has not received the full amount of the invoice on the due date of the invoice, the client is in default without any notification.
8. Personal Patient File:
Amsterdam Plastic Surgery sets up a personal patient file with regard to the client. At the request of the client, Amsterdam Plastic Surgery will provide the client with access to the file. Amsterdam Plastic Surgery uses the legal retention period for archiving the file.
Amsterdam Plastic Surgery is obliged to maintain confidentiality towards third parties that are not involved in the execution of the assignment. This duty of confidentiality concerns all information of a confidential nature that has been made available to Amsterdam Plastic Surgery by the client. The obligation of secrecy does not apply if there is an obligation under the law to disclose certain information. Amsterdam Plastic Surgery is entitled to use the information obtained for statistical or presentation purposes. Amsterdam Plastic Surgery will ensure that the information cannot be traced back to the individual client.
10. Property Liability:
Amsterdam Plastic Surgery is not liable for damage to or loss of clients' property. The client must take the necessary care to prevent damage to or loss of his property.
Liability Amsterdam Plastic Surgery:
The liability of Amsterdam Plastic Surgery, both for direct and consequential damage and insofar as this is covered by its liability insurance, is limited to the amount of the invoice. A complaint does not suspend the payment obligation of the client. If a complaint is well-founded and recovery is possible, Amsterdam Plastic Surgery will still perform the work as agreed.
11. Complaints procedure:
Amsterdam Plastic Surgery considers quality of paramount importance and considers it very important that its clients are satisfied. Amsterdam Plastic Surgery has a complaints committee. If there is any dissatisfaction, the management will try to find a solution with you. If the client cannot come to an agreement with the management, there is the possibility to turn to an independent complaints committee.
12. Disputes Committee:
Amsterdam Plastic Surgery uses the complaints portal Care. The Disputes Committee is independent and impartial and thus offers the client a fast, accessible and inexpensive procedure option.
Safety comes first at Amsterdam Plastic Surgery. If you observe unsafe, risky actions or incidents, we invite you to report this to the management.
14. Applicable law:
Dutch law applies to all agreements between the client and Amsterdam Plastic Surgery. All disputes related to the agreement between the client and Amsterdam Plastic Surgery, to which these general terms and conditions apply, will be settled by the competent court in the district where Amsterdam Plastic Surgery has its office.
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